And REALLY thorough. AFTER ONE GAME.
Jesus Christ, Mark. I LOVE what you’ve done with the team and we’re all stoked you’re back but chill out, brother. People don’t want to deliberate about how your employees responded after their first day at work in 2 years, bud. Seriously.
That was page ONE.
As much as employee accountability counts in a service-based industry, can we talk about giving rabid baseball fans 5 options to decide if their experience was good or bad? We’re not going to games to spend an extra 45 minutes in deep thought about whether or not the nacho girl was ‘very welcoming’ or ‘moderately welcoming’ when she was pumping squeeze-cheese into a dixie cup.
According to the guy who sent this to me, the staff wasn’t really allowed to care for anyone last night. They had a socially distanced section in the game but there were no vaccine restrictions in play last night. My friend’s son is immunocompromised and when they asked an usher to tell people in their (handicapped) section to put their masks on, the usher said he was ‘too scared’.
But was he Slightly, Moderately, Very, or Completely scared? The season ticket holder said he was more than ‘moderately’ angry that the usher seemed ‘very’ scared and it would be reflected in this ‘completely’ unnecessary survey.
Fuck inauthentic staff members anyway. I always hate it when I meet a slightly authentic popcorn maker. I want that person to genuinely enjoy making thousands of fans popcorn in the heat of a pandemic. If I see a scowl, you better believe I’ll be ringing that poor bastard up in the next survey. And if he/she manages to crack a smile while buttering that tub of popcorn, I’ll take that as fake because I want AUTHENTIC and so does Mark Shapiro.
I’m not sure how you can even assess a cashier’s authenticity in 20 seconds or less but. ok. That’s important to the Jays.
They made the survey really fucking unfair at the end, here. SEVEN response options???? I thought five was nit-picky but SEVEN??? They doubled up on ‘moderately’ at both ends of the spectrum but added a bubble of indifference with ‘Neither satisfied nor dissatisfied and I’m dying laughing as I write this.
Mark Shapiro and Ross Atkins care SOOOOO much about something they can’t control, they even want to hear from people who don’t like anything.
Keep it simple, guys. You’ve been gone for 2 calendar years. We really don’t care if some of your employees don’t think they work at Disneyworld. We also know they probably don’t look at slinging beer for drunk baseball fans like it is a career worth milking so R-E-L-A-X, guys.
I’m sure if an employee acts like a dick you’ll hear about it. It’s 2021 and all we do is complain, so go with the ‘hear no evil, see no evil’ approach. Everyone else does.